Abstract
Service delivery challenges affect community members more in mini-suburbs of municipalities due to lack of resources. This study aimed to focus on service delivery challenges in Protea Glen, Region D’s Wards 13 and 135. The study adopted a mixedmethods data-collection approach in conducting the research, which is a combination of qualitative and quantitative research approaches. The data were collected through semi-structured interviews and questionnaire surveys, supplemented with a literature and document review. The findings revealed several socioeconomic and institutional challenges related to basic service delivery challenges in Protea Glen. The study proposes recommendations towards attaining effective and efficient service delivery as the fundamental outcome of local government in general, and Protea Glen in particular.
M.Com. (Public Management and Governance)