Abstract
This study aimed to explore the impact of Total Quality Management (TQM) on teaching, learning and performance within higher education, with a specific focus on Technical Vocational Education and Training (TVET) colleges in Gauteng. Grounded in a positivist paradigm, the research employed a descriptive survey design and utilized structured questionnaires for data collection. A total of 120 questionnaires were distributed in Southwest Gauteng (SWG) TVET colleges, yielding 80 responses, representing two-thirds of the sample. Respondents, both academic and non-academic personnel, utilized a 5-point Likert scale, with data analysed using descriptive statistics. Random sampling was employed for respondent selection. The study defines TQM as an organizational philosophy aimed at enhancing performance and administrative systems. It not only aimed to assess the influence of TQM adoption on teaching and learning in TVET colleges but also aimed to investigate challenges, enablers and employee perceptions regarding TQM implementation, to improve institutional performance. Key findings revealed a correlation between selected TQM factors/constructs and institutional performance. Recommendations include advocating for the adoption of TQM as a contemporary approach in higher education institutions, particularly in TVET colleges where its implementation remains somewhat limited. The study concludes that established practices related to curriculum review, admissions, funding and assessments effectively support teaching and learning. Moreover, addressing challenges hindering TQM implementation in teaching and learning processes within South African TVET colleges positively impacts institutional performance. Understanding staff perceptions regarding TQM implementation and factors contributing to improved performance in higher education institutions further enhances TVET colleges' institutional performance.
Keywords: Total Quality Management (TQM), Critical Success Factor (CSF), Higher Education