Abstract
Purpose: The aim of this study is to explore stakeholders' perceptions of the usefulness of people-related metrics, also referred to as Human Resource (HR) metrics in enhancing the effectiveness of Human Resource Business Partnering within organisations.
Method: The study was guided by an ontological and an interpretivist epistemological lens. Accordingly, this study adopted a qualitative research approach and exploratory research design. Purposive and snowball sampling was used to identify the research participants. Data was collected from 14 HR practitioners and other HR stakeholders and was analysed through thematic analysis.
Findings: The study revealed that HR metrics are widely perceived as strategic tools that provide valuable data-driven insights supporting decision-making and enhancing the strategic alignment of HRBPs in the organisation. Participants highlighted the ability of HR metrics to measure HR function effectiveness, anticipate workforce trends and guide continuous improvement. However, challenges such as technology limitations, poor data quality, skills gaps and limited leadership buy-in were also identified. Opportunities to enhance HR metrics utilisation include investing in integrated technology, broadening stakeholder access to data and building analytical capabilities among HR professionals.
Recommendations: Organisations should invest in modern, integrated HR technology and tools to ensure accurate data collection and meaningful analysis that drives strategic workforce planning. Additionally, incorporating HR metrics into strategic meetings and plans is essential for ensuring HR’s strategic value. This practice allows organisations to align HR activities with broader business goals by using data-driven insights to guide decision-making, forecast workforce needs, and measure the impact of HR initiatives. By integrating these metrics into strategy discussions, HR contributes to setting meaningful benchmarks, identifying skill gaps and optimising talent development, ultimately supporting organisational growth and sustained competitive advantage. Furthermore, improving HR professionals’ data literacy and fostering stakeholder inclusion across organisational levels will enhance...