Abstract
This study examined the role of digital tools in environmental service delivery within Gauteng Province, South Africa, from 2019 to 2024. In response to increasingly complex environmental challenges, digital technologies like Geographic Information Systems (GIS), environmental data management systems, and mobile applications were identified as essential to supporting more efficient and transparent environmental management practices. The primary objective of this systematic literature review was to investigate how these tools contributed to environmental service delivery, particularly in areas such as pollution control, resource management, and public engagement. Secondary objectives included identifying specific digital tools utilised and evaluating their use in environmental service delivey.
The study followed the PRISMA guidelines, systematically reviewing 85 peer-reviewed articles sourced from Scopus, Google Scholar, and Web of Science. Key findings indicated that GIS and data management systems significantly improved environmental data accuracy and resource allocation. Challenges such as budget constraints, digital literacy gaps, and inadequate infrastructure in some areas limited their impact. Mobile applications were found to enhance public engagement by enabling real-time reporting of environmental issues, although accessibility and digital skills posed barriers to broader participation. The research recommended increased investment in digital literacy training, infrastructure improvements, and financial resources to fully realise the potential of digital tools in environmental management. Addressing these challenges would allow Gauteng to strengthen its environmental service delivery, contributing to sustainable and responsive environmental practices across the province. The findings provide valuable insights for policymakers and environmental agencies interested in integrating digital solutions into environmental governance.