Abstract
M.Com. (Information Technology Management)
Information and communication technology (ICT) is used by organisations as a strategic enabler, and
to drive operational efficiency. Previous research reveals that, despite the increased organisational
adoption and knowledge of standard practices (both project and enterprise ICT governance), intended
to elicit quality in governance and management of ICT investments, ICT project outcomes continue to
deliver below stakeholder value expectations. Justifying ICT investment in this era of tight resources
and conflicting priorities will therefore continue to be a laborious task unless this is addressed.
This research focuses on determining the criteria stakeholders use to assess value delivered by ICT
investments through project work, and explores the relationships between standard practices of
project and ICT governance in order to improve stakeholder value expectations for ICT project
outcomes.
Literature on the evolution of ICT project stakeholder value assessment paradigms was explored, and
various ICT governance and project standard practices compared and benchmarked. The research
instrument was designed by factoring in common scholarly views to gather data from a group of
professionals in the field of ICT project and enterprise governance.
Data analysis established that there are great opportunity and synergy in ensuring that both project
and ICT governance standards are entrenched in organisations. Adoption of one without the other will
not deliver the desired result, as the two standard practices are complementary. The results of this
study also show that these standard practices have a direct influence on the criteria stakeholders use
to assess the value of ICT project outcomes; hence, ICT project stakeholder value expectations can be
addressed for improvement by adopting and entrenching these standard practices in organisations.