Abstract
This empirical study investigates the preferred applications for online learning at a South African university during the COVID-19 lockdown, with an emphasis on information retrieval and dissemination. Data was gathered using a mixed methods approach, it delved into the challenges faced in online learning, the technological tools utilised by students and lecturers and how effective these tools were in facilitating information flow. Data was collected through a mixed methods approach, through asynchronous interviews with lecturers and self-administered student questionnaires.
The research highlighted challenges in online learning such as unequal internet access and limited technological resources, along with the emotional effects of isolation. Popular platforms such as Zoom and Microsoft Teams have become crucial for information dissemination and retrieval despite these challenges. Blackboard stood out for its functions; WhatsApp facilitated communication and group conversations; Microsoft Teams and Zoom played vital roles in synchronous learning interactions for enhanced engagement.
The study highlights the importance of information retrieval systems and efficient communication methods to enhance the quality of learning experiences for students and lecturers alike. Suggestions include: upgrading internet infrastructure capabilities and offering training opportunities for learners and lecturers, while adopting hybrid learning models to meet diverse learning needs. This research provides insights into the impact of information dissemination and retrieval on online learning platforms. It presents valuable guidance for further improving teaching practices and offering insights for future enhancements in higher education practices.