Abstract
Many organisations set corporate goals and objectives focused on the financial targets they aim to meet. Meeting these targets ensures the long-term viability of the organisation and increases the likelihood of private and corporate investors investing in the organisation. To meet the financial targets that organisations wish to achieve; however, they need to align the strategies and processes within the organisation. Nevertheless, this is not always the case in many organisations as there is often a disconnect between the corporate strategy, goals and objectives and individual operations within the organisation. In many cases, the different strategies compete, which leads to sub-optimal operations and processes that ultimately result in poor financial performance and the organisation not meeting its targeted goals and objectives. Supply chain management and the different supply chain processes, therefore, are receiving increased attention as a discipline that provides opportunities for increased operational excellence, optimised business processes, and improved customer service, and consequently as a source of both competitive advantage and improved profitability. All related supply chain processes should support and contribute positively to the organisation’s corporate goals and objectives. This requires greater alignment between the corporate goals and objectives that an organisation sets itself to achieve and the supply chain processes the organisation employs. This study, therefore, focuses on the link between the financial performance objectives of the organisation, and the best supply chain process strategy which supports achieving the financial performance objectives of the organisation. The objective of this study is to determine which supply chain process contributes most to align best with the corporate financial performance objectives of the organisation. This research entails a case study of Pharma X, a major pharmaceutical organisation with markets in South and Southern Africa. The DuPont analysis was used to analyse the financial performance of the organisation. The Analytic Hierarchy Process method was used to establish the organisation’s preferences in terms of financial objective, supply...
M.Com. (Business Management)