Abstract
M.Com. (Business Management)
Ports are part of a value-chain system that operates in an intricate and competitive environment wherein measuring, monitoring and controlling are key to improving performance and thus the competitiveness. Achieving competitive supply chains which include ports hinges a great deal on the efficiency of the ports as significant nodes in supply chains which aids in the cost-effective flow of materials and services.
In striving to achieve efficiencies, performance measurements with Key Performance Indicators as essential tools, can assist Durban Container Terminal (DCT) or any container terminal to survive and thrive in a very competitive industry. By the same token, container terminals and ports need to look outward and establish what the best performing ports are doing by benchmarking performance which provides a basis for identifying gaps in performance and adopting best practice.
A mixed methods approach was applied in the study with quantitative KPI analysis, target and performance benchmarking, customer questionnaires, and interviews as the complementary qualitative methodology to collect data in order to address the research objectives. The four enablers of waterside operational efficiencies were identified as capacity to handle more vessels and improve turnaround times, the draft as the world is getting deeper, land for stowing additional containers and advanced systems and technology. The critical element that binds all the three enablers is the human element which speaks to intelligence, competency, willingness and knowledge. All this is governed, controlled and directed by high safety standards.
It is important to note that given the incessant change in the market dynamics and the needs of the customers, operational efficiency and continuous improvement will always be an essential principle for business sustainability and operational competiveness. The adage “today's achievement is tomorrow's new start” stands true. The focus of the organisation should always be on performing better than the target and the competitors.