Abstract
M.A.
The study reported here investigated the importance of job satisfaction for the
development of Employee Assistance Program. The study concerned involved the
Faculty of Arts departments, namely: Psychology, Social Work, Sociology and Human
Resources.
Job satisfaction has probably received more attention from organizations that are
concerned about their employees' performance, competencies, responsibilities,
commitment or participation. The other concern is whether people are satisfied or
dissatisfied on their jobs - which can cause low productivity if experienced.
Job satisfaction is the degree to which people like their jobs. Some people enjoy work
and find it to be a central part of life, others hate work and do so only because they must.
This study provides the findings which confirms whether the employees at RAU are
satisfied or dissatisfied about their job.
For the purpose of the study, the researcher has chosen a quantitative method of
research. This method has been used constantly throughout the gathering and
analysing of data. For the assessment of job satisfaction, the results were obtained by using a rating scale
called the Index of Job Satisfaction Scale (IJS). A Job Satisfaction Need Assessment
Questionnaire was also used to test these employees' job satisfaction. The respondents
from all the departments mentioned completed both instruments.
The results of this research indicated that nearly half of the respondents have problems
in as far as their job satisfaction is concerned. However, this indicates that there is a
need for the development of an Employee Assistance Program at RAU. On the basis of the research, recommendations are made for further research involving
all levels of employees from the lower category to the higher category. That is from C3
to academics as referred to by RAU Institution.
The reason for the recommendations for further research is to give more accurate
findings about the importance of job satisfaction of all employees at RAU.