Abstract
M.Comm.
In today's business environment client service can lead to the success or failure of any
business. The client is "king" and should be treated as such. In the employee benefits industry a relationship is created between the employee of the company and that person's clients.
This study will investigate if there is a link between the services rendered to client and staff turnover in the employee benefits in this try in South Africa. The question this study aimed to answer is what happens if that person decides to leave the organisation or company. Does this have any impact on clients and the level of service the clients receive from the company or organisation.