Abstract
M.B.A.
The intention of the study is to determine the effectiveness and efficiency of the training
programmes run by the Training and Development section in the Office of the Auditor
General (OAG). Entering into the 21st century in South Africa, training and development
has emerged in business as the way to create employment and develop skills.
Worldwide the economy is on a fast path of globalisation. Due to globalisation and the
changes required in global markets, training and development is the driving force to
meet the demand for technical staff and highly skilled workers to meet with economic
challenges.
The majority of the South African labour force requires new or significantly expanded
skills to keep up with the demands of their jobs. This includes new technology,
management, customer service and basic skills training. Through training, employees
gain skills, abilities, knowledge and attitudes that help them perform effectively in
present and future jobs. The literature examined the determination of training needs, developing training
programmes, selection of trainees, training objectives, different training programmes,
presentation of training, conditions for effective training, the training practitioner and the
evaluation of training.
The findings of the research have assessed the functional value of the training from
literature; determined the attitudes of the participants in the training programmes;
ascertained that the emotional needs of the participants have been met; determined that
training and communication within the OAG is adequately managed and determined
that training and customer service are sufficiently interfaced.