Abstract
Orientation: Employees play a significant role in any organisation, and it is becoming increasingly complex for organisations to attract and retain talent. Furthermore, organisations are challenged to instil and sustain high-performance cultures. Apart from knowledge and skills, organisational performance depends greatly on employee motivation and commitment. Work identity has been identified as the root cause for many employee behaviours that, in turn, affect organisational outcomes. Work identity plays an important role in employee commitment, loyalty, stability, group- and inter-group relations, and collaboration. Research purpose: The main purpose of the study was to investigate the relationship between interdepartmental conflict, organisational change, and work identity, and whether organisational trust mediates these relationships. The study was conducted in two South African temporary employment services organisations representative of a diverse workforce, who were in the process of merging...
M.Com.