Abstract
M.Phil. (Engineering Management)
This dissertation uncovers the importance of the application, utilisation and implementation of total quality management in the South African organisations specifically manufacturing industry. The study focuses on the application, utilisation and implementation of TQM at ASSA ABLOY (SA) PTY (LTD). This study need to outline ways in which total quality management, implementation and quality improvement is applied and utilized in within ASSA ABLOY (SA). The organisation believes but does not have clear understanding and commitment to implementation of total quality management and continuous improvement tools. This research seeks to come up with methods that will eventually be used to train employees on total quality management (TQM) related issues at ASSA ABLOY (SA) PTY (LTD) and in the South African manufacturing industry as a whole.
The research design was both qualitative and quantitative in nature. The primary data was collected by using a structured questionnaire, interviews, surveys and observations with people within ASSA ABLOY (SA) Pty (Ltd). The secondary data was collected from library searches and access to information gathered with the organisation that supports this journey. The questions were coded up for ease of analysis and the questions gave the respondent choice to respond on the 5 point-linkert scale, where 1 -“Very dissatisfied”, 2-“Dissatisfied”, 3-“neutral or unsure”, 4-“Satisfied” and 5-“Very satisfied”. A Linkert item is simply a statement which the respondent is asked to evaluate according to any kind of subjective or objective criteria; generally the level of agreement or disagreement is measured. It is considered symmetric or "balanced" because there are equal amounts of positive and negative positions.
Top management support on quality policy is a concern to the employees. Employees seem not to be getting enough training on quality related matters and their training needs are not fully addressed because they are not consulted enough when training is planned. This will mean that the needs analysis is left with the managers or the supervisors. Employees feel strongly that their level of education must be taken into consideration when training is planned for them. Employees in the organisation would like to be mixed up in continuous improvement projects and training or quality department could initiate these. They would also like to have more acquaintance of how the quality department in general functions and to play a role in the implementation of quality by good value of being trained on things that they can apply instantaneously.
Top management is committed to quality management initiatives but they do not involve their employees on quality decisions and efforts. Dynamic team working is encouraged by the managers of the departments within the company. Quality training is a concern to the employees, employees are also not aware of the quality department that exists within the company.