Abstract
This dissertation explores the challenges of creating a workstation tailored to the needs of remote workers and small-scale manufacturers in South Africa. The aim of the study is to implement Design Thinking principles in developing an at home workstation tailored for South Africa’s small-scale furniture industry. The study was guided by the Design Thinking framework which is comprised of desirability, feasibility and viability as well as their overlaps, emotional, process and functional innovation. Aligned with this framework, the study objectives were to investigate and develop an understanding of the local industry, identify a suitable target market, define a design strategy and brief, design and develop an at-home workstation, and reflect on the appropriateness of the Design Thinking model for small-scale furniture design in the South African context. Drawing on Design-Thinking as the framework this study adopts a human-centered approach that follows the process of inspiration, ideation and implementation. This methodology was selected for its capacity to tackle design challenges through an adaptable process that integrates user input throughout every phase.
The research methodology comprises of several phases. Literature Review: An extensive review of existing literature on Design Thinking, workstation design, and Human-Centered Deisgn principles. Inspiration Phase: Conducting interviews with remote workers and small-scale manufacturers to gather insights and identify key themes. Ideation Phase: Synthesising findings to generate multiple design concepts, followed by feedback sessions with participants to refine the ideas. Prototype Development: Creating detailed drawings, CAD models, and physical prototypes, addressing material selection, fabrication techniques, and ergonomic considerations. Feedback Integration: Engaging with users and manufacturers through focus groups and individual consultations to validate and iterate the design based on practical insights and user preferences. Implementation Phase: Small-scale manufacturing trials, exploring branding, and assessing the feasibility of mass production.
The study concludes that the integration of Design Thinking in workstation design leads to a product that successfully addresses user needs and manufacturing constraints. The final design features modular adaptability, ergonomic support, and optimised workspace productivity. It is validated through user and manufacturer feedback, ensuring both desirability and practicality. This research highlights the potential for Design Thinking to drive innovation in small-scale furniture design, providing a valuable framework for future applications in the industry.