Abstract
The study examines the relationship between external and internal variable constructs of the
Technology Acceptance Model (TAM) to predict the adoption of mobile devices in the
workplace. It is general knowledge that once a technology adopter or user perceives a
technology device to be useful, this ultimately influences their behavioural intention to use
that device. It is also stated in the literature that perceived ease of use influences perceived
usefulness leading to behavioural intention to use and ultimately leading to actual usage of a
technology. The study takes a quantitative approach using a survey questionnaire as a data
collection method and Chi square for hypothesis testing. A survey questionnaire was send to
respondents via email for data collection purpose and the response rate was 73%.
Perceived Usefulness (PU) and Perceived ease of Use (PEOU) are hypothesized to be the
fundamental determinants of user acceptance. Three hypotheses were stated and the
relationship between the external variable (IT Policies), PU & PEOU, and the behavioural
intention towards use was tested using the chi-square statistic. It was found that a positive
relationship existed between IT policies and the behavioural intention towards use, PU and
attitude towards use, and also between PEOU and the behavioural intention towards use
and in all three tests the null hypothesis was rejected. These results will therefore be of
benefit to the South African Broadcasting Corporation (SABC) as they will be using the TAM
as a tool to predict adoption on any future technology.
M.Com. (Information Systems)