Abstract
M.Comm.
The vision, values and critical success factors incorporated in the balanced
scorecard (BSC) have to support the organisational strategic goals. The Learning
and Growth Perspective, the foundation of the BSC, assesses organisational
capital, information capital and the skills and capabilities of the Research and
Innovation Support Advancement (RISA), a division of the National Research
Foundation (NRF). This allows the organisation to gain insight into and
understanding of what is effective and which learning and growth systems need
changing. The RISA’s balanced scorecard (BSC) does not demonstrate how the
Learning and Growth Perspective addresses the organisational strategic
objectives. In this study, the researcher wished to identify the critical success
factors (CSFs) of the Learning and Growth Perspective of RISA so as to achieve
its strategic objectives.
A cross-sectional, survey-based research approach was adopted. The questions
formulated examined the CSFs in five critical areas of the Learning and Growth
Perspective namely, information technology, leadership, organisational culture,
human resources management and talent management.
Two critical success areas, namely talent management and HRM were identified
as having an impact on the Learning and Growth Perspective of RISA. In
addressing these areas, the organisation will be able to align its organisational
capital, information capital and human capital with its overall strategy.