Abstract
M.Comm.
An operational information model is adapted in this study to suit the current municipal
applications. Problems arising from the current changing environment will have to be dealt
with to ensure future success of municipalities. A control centre forms the basis of the
model from where the relevant information can be supplied to employees in a robust form
for outdoor use. The information is updated regularly and control measures are in place for
issuing of the information. The effective management of the system will ensure that
functions such as training, reporting, safety, labour relations, etc. are optimally implemented.