Abstract
The radiography profession plays a vital role in radiology and the medical fraternity at large. Radiology departments have transformed in the past few decades, from paper-based to paperless/paper-lite departments. The implementation of paperless/paper-lite systems is aimed at improving the workflow of administration staff, radiographers and radiologists by removing delays in patient throughput and information flow. Radiographers are involved by default as a part of the paper-based to paperless/paper-lite transformation, as the end-users of the systems. Studies show that, during introduction or implementation of new technologies in an organisation, the end-users are likely to experience stress known as technostress. Technostress is reported to have a psychological impact on end-users. Of the studies on technostress, limited studies were found on technostress experienced by radiographers during the implementation of paperless/paper-lite systems.
The aim and objectives of this study were to explore and evaluate technostress amongst diagnostic and ultrasound radiographers in Gauteng, South Africa and to develop best practice guidelines that radiographers should take cognisance of when working in a technologically advancing environment. In the context of this study, technostress will be defined as “stress or psychosomatic illness caused by working with computer technology daily”.
A quantitative descriptive study approach was utilised. The study was first piloted to eliminate any discrepancies that the questionnaire might contain. Data for the main study were collected using questionnaires from five participating radiology practices in Gauteng that had implemented paperless/paper-lite systems. Data were collected from 79 participants that consented to the study. The data were statistically analysed with the assistance of a statistician.
The finding of the study showed no evidence of technostress from the radiographers; however, some responses were positive on techno-overload questions. Further research is recommended on technostress (specifically techno-overload) using a larger sample and involving more paperless/paper-lite radiology practices in South Africa. Guidelines are furthermore suggested for radiography departments to mitigate technostress.