Abstract
M.Ed.
The aim of this study is to indicate how a support structure for WebCT users
(facilitators, teaching assistants and learners) at an HEI can be developed. This
is done by identifying the support needs of users adopting WebCT as a delivery
platform for e-learning at the HEI. These support needs would have been
shaped by previous experiences of the CMS itself within each user's
contextualised setting. The study will be rigorous in its construction and will
focus strongly on meeting the demands of the technical and pedagogical
demands of the users.