Abstract
It is very imperative that risks and vulnerabilities are managed and prevented in the South African Retailers in order to ensure and enforce competitiveness. Supply chain assessment is found to be the best tool in reducing and exposing failures in organizations. These can be reduced and exposed by pinpointing out types of risks and the likelihood to which they can occur should be estimated. Furthermore, there exists little research on supply chain assessment.
When risks are assessed it helps the management of an organization to ensure that risky plans are avoided and less risky plans are taken into consideration. Most processes in the supply chain are demand driven therefore it is very vital that organizations focus on the end customer in order to ensure sustainability and profitability of the business whilst also customer satisfaction is ensured. As such if the organization fails to satisfy its customers, the organization won’t be sustainable and profitable.
This research aims at providing some tools that may bring or provide useful contribution in predicting supply chain risks. I endeavor to shed light on the operations and the requirements for the success of a supply chain management. This study assessed supply chain of a medium sized retailing company in South Africa. Factors leading to customer dissatisfaction, risks and vulnerabilities were identified. The research methodology is a quantitative approach, questionnaires and interviews were conducted.
The study was conducted at AVI limited group, a company that consist of various organizations under it such as A&D Spitz, Kurt Geiger, Green Cross, Gant etc. The statistical tools were used for the analysis of the study such as descriptive, factor analysis, correlations, normality and comparison.
M.Tech. (Operations Management)