Abstract
M.Ed.
Transformation in education and training in South Africa resulted in a move to a
single national education system that focused on outcomes based education.
Within Telkom the strategic equity partners, who had joined Telkom from
America and Malaysia, insisted that training be provided in specialised 'paths'.
This demand, as well as the demand for transformation from the education
department, resulted in old training models being discarded and new training
models being designed and implemented.
The frustrations of line management as well as operational staff towards
candidates who had recently completed the new training model reflected
ineffectiveness within the new training model. The purpose of this study was to
determine the perception stakeholders have of the new training model.
A qualitative research approach was used to carry out this study. It included
interviews with purposively selected participants, field notes, and was supported
by a literature review. The constant comparative method of data analysis was
used and provided five categories of information that reflected the perceptions
the participants had of the new training model. The perceptions and concerns expressed by the participants were found to
reflect an underlying problem with regard to the manner in which Telkom South
Africa-Center for Learning develop new training programs. The fact that
stakeholders were not consulted when developing these training programs was
considered to be the fundamental cause of this underlying problem.
The recommendation made in regard to this underlying problem is that proper
program planning principles be applied when developing new training programs.