Abstract
The African predicament of the digital divide is not just unique to developing and least developed countries, but rather it is an issue that continues to plague the entire globe including the developed countries. This research frames the problem of the unconnected and digitally underserved within the context of the telecommunications industry, and it uses the South African market as a springboard from which to launch the discussion. The claim is made that the structure of the telecommunications industry is such that national policy/regulations, technology, and business are the three fundamental driving forces of the industry. In this repute a triple pronged approach is taken to investigate the obstructive facts that frustrate the serving of digitally underserved communities from a policy, technology, and business perspective. Respectively, this research will also craft and suggest solutions to overcome the challenges uncovered within the context of the fundamental driving forces of the industry e.g. policy/regulations, technology, and business.