Abstract
M.Ing.
The loss of skills and knowledge of technical professionals experienced by many organizations in South Africa has serious implications on the competitiveness of these
organizations in the local and international markets. Organizations should come to realize that
they should find creative ways to retain critical skills and knowledge and ensure continuity in
terms of succession management. Technical professionals play a crucial role in society. They are responsible for maintaining the technologies that they developed — technologies that are used extensively everyday. The extent of society's reliance on technical professionals is staggering. They ensure that people have clean water, transportation, communication, and countless other necessities. Organizations cannot afford to lose their technical professionals and must find ways to retain them. Research was done on the retention of technical professionals and the research indicated that there are fundamental differences between technical professionals and the other staff in organizations. The characteristics of technical professionals require that they be treated differently from other employees. Separate reward systems should be designed for technical professionals because they have different motives for joining and staying with organizations than other employees. Rewarding and compensating technical professionals, with retention as the objective, require that more
attention be given to non-financial rewards. Technical professionals require opportunities to
develop themselves and to keep abreast of the latest developments in their fields. Very importantly, they have to be assured proper career development. Performance management of technical professionals is a contentious issue because many of the outputs of technical professionals are intangible and difficult to measure. Performance appraisal systems have to be very well designed and alternatives to conventional performance appraisals should be considered. Some alternatives are peer control, selfevaluation, and evaluation by subordinates. Structural accommodations should be made to accommodate technical professionals because of the cultural differences between professionals and non-professionals. Various accommodations could be effective depending on the nature of the business and the level of dependence the organization has on technical professionals. Some options are dual ladders, triple hierarchies, and broadbanding amongst others. These structural accommodations can ensure that technical professionals do not have to make the transition to management in order to obtain more responsibility, recognition and status in an organization. The transition to management, of a technical professional, might in some cases have detrimental effects on the organization and the individual. For example, the best engineer in a project team is promoted to manage the team. The consequence may be that the team loses their best engineer and the organization gains a manager with little or no management skills. The success of retention strategies are organization-dependant, however, the strategies discussed in this dissertation can help ensure that organizations retain their competitive advantage by effectively managing and retaining their technical professionals.