Abstract
It is of paramount importance for every establishment to have systems in place for emergency cases, and this also applies to medical facilities. This research study uncovers the Project Management Aspects for Emergency Management Systems in a Medical Facility. The research study details how management and employee involvement, training, and continuous improvement in Emergency Management Systems (EMS) are applied and used within a medical facility. The aim of the research study is to acquire more insight and provide a deeper understanding of the technical emergency systems that medical facilities have in place and at the same time, successfully evaluating their operational reliability and propose recommendations on how they can be improved.
The study employed both quantitative and qualitative research methods. The core data was gathered using a structured survey. Secondary data was gathered from library searches (journals, books, and publications), as well as other medical institutes. The questions were written on a Likert scale so that the respondent could choose how to respond. This study explores the critical role of management and employee involvement, training, and continuous improvement in enhancing emergency management systems (EMS) within a facility.
The results showed that approximately 7% employees are concerned about a lack of management support for the emergency management system. The facility’s commitment to a technical emergency system shows strong correlations with its effectiveness in reporting emergencies, having sufficient technical employees, and maintaining a budget for emergencies. Training on emergency management systems for managers and employees is strongly correlated with improving job performance and quality awareness, avoiding panic through proper communication channels, and equipping employees to handle emergencies. Employees appear to be receiving insufficient training on emergency management systems, and their training needs are not being adequately met since they are not consulted prior to training being prepared.
Many employees believe it is vital to consider their level of education when scheduling a training session for them. The results also revealed that personnel at the medical facility would like to participate in continuous improvement and training to improve their efficiency and knowledge of emergency management systems. The use of emergency management systems
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continuous improvement tools is strongly correlated with knowing employees’ educational levels for relevant training and involving employees and customers in improvement projects.
Further, they would like to have more insight of how emergency management systems tools function in general and the role they play within medical facilities. Emergency management systems training is of great concern to most employees, some do not even know about such a system, further consulting employees prior to attending training, it will significantly be of great benefit because employees will have a better start of understanding emergency management systems.
This research study will assist medical facility employers in developing employee programs that are essential for ensuring safety, preparedness, and operational continuity during critical events such as natural disasters, power outages, pandemics, or man-made emergencies.