Abstract
M.Tech.
This study revolves around two main concepts, the organizational learning and the learning organization. The study investigated the Food Lover’s Market with the aim of accomplishing four following objectives: (1) to explore the attributes and the limitations experienced by the Food Lover’s Market on the way to becoming a learning organization; (2) to review employees’ qualifications and their consequences on their work and future endeavors in the company; (3) to explore various methods that will allow employees to be more aware of the customer; and (4) to observe what directly motivates employees. In accomplishing the above objectives, the study encompassed the literature review on the concepts of learning organization and organizational learning; the characteristics of the learning organization; the important factors influencing the need for a learning organization; the important factors influencing the need for a learning organization; the people around the learning organization, mainly employees (responsible for smoothly maintaining the store, and sharing knowledge amongst each other), managers (ensuring effective communication between organizational members, and ensuring their organization is adapting to their surrounding environment), and the customers (also participating in the learning process by providing correct and constant feedback to the company); the concept of knowledge and its importance within the learning organization; and the risks linked to organizational learning. The next steps involved analyzing the study through the use of research techniques such as observation, interviews and the analysis of company documents, analyzing the company and its activities through a case study, and revealing the findings and discussing them. The discussion and interpretation of the study findings confirmed that although the company is successful and run by an experienced manager, there are a few areas that still need to be improved for it to be even smarter; first, managers need to make and extra effort and collaborate fully with their employees. Second, the company needs to introduce effective methods of gathering the customer’s opinions, for better retention of the customer, and better anticipation of their complaints. Lastly, a happier employee is crucial to a better company performance, therefore, better rewards programs should be considered. Also, the power of a learning organization lies in the ability to effectively develop its employees no matter what their level of education is.