Abstract
M.Com. (Industrial Psychology)
The aim of this study was to analyse the relationship that
might exist between conflict manifestation and conflict
potential. A secondary aim was to determine whether conflict
potential can be determined by the mere measurement of
conflict manifestation.
A comparative literature study of conflict manifestation is
presented in order to facilitate the understanding of
conflict potential and the relationship that might exist between
the two dimensions.
Eight companies and 2 091 workers in the Pretoria, Johannesburg
and East Rand geographic areas were used as a test sample.
The conflict catastrophe theory was used to determine the
conflict potential in the various companies that were included
in the test sample. A questionnaire, the conflict manifestation
questionnaire, was developed to measure conflict behaviour in
the sampled companies.