Abstract
M.Com. (Business Management)
The outcome of the study was to explore the use of neuro linguistic programming as a communication tool that enhances communication in the workplace, and the results revealed that NLP business communications differ from the usual workplace communications. They involve communications that identify explicit and achievable outcomes, use sensory awareness to notice responses and flexibly alter behaviour to achieve outcomes. Participants were noticing and discovering new awarenesses to their communications, which they didn't realise, were available to them. Participants revealed their learnings about communication, their realities and experiences. The study discusses NLP as a communicative toolbox for business where different tools are used, depending on the context and outcome desired. It is a toolbox that brings flexibility and adaptability to solving problems and enhances our current communicative faculties. NLP as a communication tool for management is unpacked through the four primary functions of management. Communication is seen at the core. The literature reveals how the NLP tools and models can be applied across these communicative contexts: Planning: delivering strategic value with NLP; Organising: building a dynamic organisation with NLP; Leading: mobilising people with NLP; and Controlling: Dealing with change. The study highlights interpersonal and intrapersonal communications. The external communication takes place where managers, employees and the other various business stakeholders communicate with each other (interpersonal), and the internal communication (intrapersonal), within the environment even more important than the external, the manager’s mind. Internal communication plays an important role in the quality of our communications.