Abstract
M. Comm.
The overall goal of this short dissertation is the investigation of self-service technologies
with reference to online banking. As the issue of security is one of the main factors to
adoption of self-service technologies, it will be the main focus of the study. The focus of
the investigation concerns the security perceptions of consumers with regard to selfservice
technologies and online banking, and thus determine a framework that groups
consumers based on these security perceptions. Included in the study is the profile of
consumers who use self-service technologies and online banking, the investigation into
the risk dimensions (financial, privacy, time and convenience, psychological, social and
physical) that contribute to the security perceptions of consumers. And ultimately,
indicating the relationship that security perceptions of respondents have that affect their
adoption of online banking.