Abstract
M.Inf.
As an instrument of society, information services have always been influenced by
changes in the host environment. This being the case, information services are
compelled to change, posing the challenge to managers who have to see to it that
the challenges are properly dealt with. The strategies and techniques for managing
change in academic information services have been explored thus providing
guidance for managers in this regard. This was done by using an extensive
literature survey. The empirical survey investigated the extent to which change is
being managed in academic information services in South Africa, which was done
by using pre-structured questionnaires. The study also provides recommendations
on how information services can successfully manage change in order to survive in
a competitive environment. Lastly, the areas for future investigation on this subject
have been outlined.