Abstract
M.Com. (Business Management)
The question of quality in the workplace is considered within a framework where
structural and process variables, leadership, personal filters and behavioural patterns
are addressed.
Viewpoints regarding quality of work by Rosow, Piskurich, Bennet, Fulmer, Callahan
and Drucker, amongst others, were examined.
Problems associated with the feasibility of measuring quality is briefly analysed in the
light of viewpoints of writers such as Tuttle and Romanowski...