Abstract
M.B.A.
The following study concerns Knowledge Management and Outsourcing in an IT environment. More specifically, it gives a brief description of what Knowledge Management is; the different types and phases, the economics and strategies, different drivers, the outcomes, critical success factors, the benefits, frameworks and the influence that Knowledge Management has on competitiveness and innovation in the workplace. The topic is concluded with a discussion around technologies for enabling Knowledge Management.
Also discussed in the study is the definition of Outsourcing, the different theories, critical success factors, drivers and moving from traditional to transformational Outsourcing. Mention is also made about some of the obstacles and problems associated with Outsourcing and the different prescriptive models around. Lastly, the determinants of organisational adoption and the stages of the Outsourcing framework are discussed in depth.
The original decision was to develop a questionnaire and distribute it throughout the company, Business Connexion, a leader in the IT Outsourcing industry. However, due to time constraints and the number of potential employees, approximately 4700, it was agreed upon to only target the staff members within the Outsourcing division. At the time of the questionnaire, the total number of employees was 539 and 127 participated in this study by responding via a URL link set up by Statkon, a division of the University of Johannesburg. The responses were fed into a database which produced the relevant results for this particular study. These questionnaires were designed to specifically measure the varying issues surrounding Knowledge Management and Outsourcing in an IT environment.
Due to the fact that this study was implemented within only one division of the organisation, it is important to note that the findings of this study cannot be generalised, thus providing an opportunity for future comparative research.