Abstract
M. Comm.
This research focused on the measurement of job satisfaction in two related faculties
in a higher education institution comprising 300 academic staff. The research was quantitative and
non-experimental. The Job Descriptive Index was used as the basis to determine the most significant
factors that contribute to job satisfaction. Five factors were identified, namely the actual job,
supervision, relations with co-workers, remuneration and promotion. Sub-factors relating to these
factors were identified through an in-depth literature study. A questionnaire was compiled on the
basis of essence of each of these sub-factors. A statistical analysis was done using forced
ranking, factor analysis, reliability analysis (Cronbach alpha), Friedman tests, spiderweb plots
and correspondence analysis.
From the results it is apparent that academics consider their work to be interesting, rewarding and
challenging. Academics feel respected in their work context. Academics are satisfied with their
supervision, which includes adequate planning and communication and the acknowledgement of
excellent work. Academics are satisfied with their relations with co-workers. This includes
a pleasant work environment, responsible co-workers and team work. Academics do not agree about
remuneration. Most of the academics feel underpaid and regard promotion as a sensitive issue.
Deviations in the results include routine work, fairness in remuneration, promotions based on
equity policies and infrequent promotions.
On the basis of the results of the study, it was recommended that the workload of academics should
be examined, fairness in remuneration should be apparent, sound communication between the
institution and its employees and the benefit of equity
policies in promotions should be highlighted.