Investigating the implementation of the Batho Pele principles at the South African Social Security Agency (SASSA) : a case study of SASSA Gauteng Region

Thesis

Open access

Yogandree Pillay

Master of Arts (MA), University of Johannesburg

2018

Handle:

https://hdl.handle.net/10210/400341

Abstract

Customer services - Case studies

Consumer satisfaction - South Africa

Local government - Customer services - South Africa

Social security - South Africa

Abstract : Please refer to full text to view abstract. M.A. (Development Studies)

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Title: Investigating the implementation of the Batho Pele principles at the South African Social Security Agency (SASSA) : a case study of SASSA Gauteng Region
Creators - without role: Yogandree Pillay
Contributors - without role: N. Zulu
Awarding Institution: University of Johannesburg; Master of Arts (MA)
Theses and Dissertations: Master of Arts (MA), University of Johannesburg
Identifiers: 999961807691
Copyright: University of Johannesburg
Academic Unit: Department of Anthropology & Development Studies
Resource Type: Thesis