Abstract
The aim of this study was to investigate the evolution of the term volunteerism in modern-day society and its impact on service delivery. The study examined the perspectives of both the volunteers and the non-profit organisation’s (NPO’s) executive management committees. Over the years, the structure of volunteerism has evolved from informal, spontaneous acts of service to a more structured act that has impactful engagements. Volunteers now have more organised roles that assist NPOs deliver their services more effectively. The study was conducted in the township of Orlando East in Soweto, Gauteng province.
The qualitative research approach was applied for this study. An exploratory-descriptive qualitative (EDQ) research design was utilised. The data was collected using semi-structured in-depth interviews with six participants: three volunteers and three executive committee personnel in NPOs around Orlando East. A purposeful sampling technique was used to select participants for the study on the evolution of volunteerism and its impact on service delivery in the community.
Thematic analysis was used as a data analysis tool. The study identified significant changes in the volunteering sector, which is characterised by increased professionalism, formalisation, and socioeconomic shifts. The key factors that drive the evolution of volunteerism include societal shifts, increased awareness, and changing motivations among volunteers. The study placed emphasis on the importance of volunteer recognition and support through means such as the provision of stipends, rewards, certification, and training. Challenges, such as financial constraints faced by both organisations and volunteers, and training issues were also identified, which underscores the need for support systems in organisations. The insights gained from this study have yielded valuable implications for enhancing volunteer programmes and policies to align with the evolving landscape. The study offers recommendations for policy development and stakeholder collaboration, with the aim of maximising the positive impact of volunteerism on service delivery.