Abstract
The rising conditions of competition among the cement businesses is an increasing concern to the cement manufacturers in South Africa. The rivalry between businesses is growing and the importance of quality systems for institutional excellence has become increasingly significant. In a world that is continually morphing with a customer base that is demanding; hence for business to maintain a competitive edge, the adoption of a Quality Management System (QMS) is essential. The incorporation of QMS unifies the various facets of goods and their use; lead periods; surroundings and environmental protection; as well as mindfulness of the impact quality has on the business as a whole. A rising eagerness from companies to pursue standard adoption has been noticed, with that said there has also been various challenges in the implementation of the ISO 9001 QMS. A diminutive investigation, conducted from the reviewed literature, to understand the factors influencing the implementation of the ISO 9001 QMS in the cement industry. The aim of this research is to examine the influencing factors in the ISO 9001: 2015 QMS adoption and to determine the challenges encountered during the implementation of the QMS...
M.Ing. (Engineering Management)