Abstract
An integrated information system is critical in ensuring operational efficiency within all organisations. Disparate systems in organisations became costly to maintain in the long term. This makes it difficult to ensure internal collaboration, and cumbersome to extract any meaningful data to assist leaders in organisations to make well informed decisions. This research evaluated the benefits of integrated information systems and how this enabled operational efficiency within a Financial Services Regulator. A technique used to measure operational efficiency beyond the financials such as the balanced scorecard was discussed. Information systems (IS) integration facilitates operational efficiency within organisations. The qualitative research method was chosen for this study. Individual interviews were conducted for data collection. The dissertation concluded by recommending that the Financial Sector Conduct Authority (FSCA) could adopt for implementation of integrated information systems.
M.Com. (Business Management)