Abstract
M.Phil. (Engineering Management)
A healthy and regular accessibility of water supply is essential in ensuring sustainable global best practice measures in the water sectors. The ease of affordability, reliability, and accessibility of water supply is crucial towards providing together with ensuring improved and sustainable health care. Water industries predict on the scarcity of water supply in a couple of years. This has resulted in water industry practitioners researching on effective best practice sustainable tools to mitigate these predictions. The sufficient supply and quality of water are considered. Organizational structure and culture are important benchmarks when developing sustainable tools aligning with International Standard Organization (ISO) 9001 in the distribution of water. The research focuses attention on the EAST RAND WATER CARE (ERWAT) based in South Africa as a subset of water industries in executing this research. ERWAT is a waste water treatment industry experiencing limitations in compliance with ISO 9001. These are inclusive of old and over loaded waste water machinery, and non-compliance with the department of water green drop requirements. This research seeks to present existing gaps at ERWAT current project organizational structure and culture as a case study. The case study results in a framework for recommendations towards developing a suitable organizational structure and culture for implementing an effective ISO 9001:2015. A pragmatic mixed methodology is adopted based on the use of survey questionnaires, interview sessions, observations and critical review of literature. The research results are analysed based on statistical descriptive analysis. The reliability of the survey questionnaires is considered and tested based on Cronbach Alpha techniques. The research presents current limitations and critical benchmarks in ensuring and improving ease of healthy, affordable, reliable and accessible water supply.