Abstract
M.A.
This study is based on developing guidelines that will enhance Employee Assistance
Programmes (EAP) services within the South African Police Services (SAPS). The
implementation of EAP services within the SAPS has left the members confused as to
whether these services are meant to assist management (i.e. their employer- to get rid of
them), or are the services really meant for their benefit and well being.
The qualitative research methodology was applied with the researcher selecting
participatory action research to engage members and the management in the study. The
type of action research was focus group. 6 focus group sessions were conducted in the
SAPS-Eastern Free State, with a sample of 72 members and management out of the
population of 4000.
The findings of the study confirm that EAP services within the SAPS in the Eastern Free
State are not effective. Most of the members are not familiar with the EAP services
within the SAPS. Those who are aware are afraid to utilize them as they are under the
impression that they will be stigmatized or will jeopardise their chances of promotion.
It is thus important for the EAP practitioners to adapt to the monitory marketing
strategies that will be applicable to the SAPS. The practitioners should strive to market
their services to such an extent that members understand the impact of EAP services in
their lives. The guidelines have been formulated to enhance the services of EAP
practitioners within the SAPS.