Abstract
The study investigated the factors influencing effective democratisation of public service delivery in South Africa. The key variables influencing democratisation of public service delivery were examined in terms of a certain set of good governance principles and their role in enabling the South African government to achieve effective democratisation of public service delivery. The study was exploratory in nature, and as a result adopted a purely qualitative research approach. The methodology constituted a desktop analysis of relevant literature and official documents to conceptualise and contextualise the area of investigation. The methodological approach incorporated specific dimensions of the unobtrusive research approach, such as conceptual and document analyses...
M.A. (Public Management and Governance)