Abstract
The efficiency of supply chain management (SCM) in government agencies is crucial for ensuring efficient service delivery, accountability, and economic performance. This study explored SCM practices in Gauteng government departments through a document analysis of existing literature. The research identifies key challenges, including capacity constraints, bureaucratic inefficiencies, resource limitations, and resistance to change. Staffing shortages and inadequate training emerge as significant barriers, exacerbated by high personnel turnover. Complex approval processes further delay procurement activities, reducing responsiveness to economic demands, while limited resources hinder the adoption of modern SCM technologies.
The study utilised a qualitative research methodology and purposive sampling to examine government papers and scholarly literature. Thematic analysis conducted through AtlasTI revealed trends in SCM implementation and highlighted the impact of preferential procurement policies. In light of these results, the study suggests specific courses of action, such as standardised training programs to address skill shortages, administrative process simplification to boost productivity, increased funding for efficient supply chain management tools, and new approaches to change management to make organisations more flexible. Implementing these reforms can strengthen SCM processes across Gauteng government departments, fostering greater transparency, efficiency, and effective service delivery.