Abstract
M.Phil. (Engineering Management)
This paper evaluates the process of outsourcing of services by a metallurgical gold plant to consulting companies, which determine the benefit or effect of the systems. The study pursues the following approaches: interviewing of stakeholders who are involved with the outsourcing of services, evaluating and analysing of operation management, financial and training report data. According to the findings of this study, the metallurgical gold plant is outsourcing services due to the lack of skills as employees are not attending special training. This results in the plant operating at a high cost because the consulting companies’ services are expensive although they provide quality services. Since the consulting companies provide good operation services, the metallurgical gold plant has low plant break downs and delays and it achieves its production targets for most of the months. From the research, it can be concluded that outsourcing of services is expensive but it provides quality job with less plant breakdowns and delays and therefore requires less maintenance. The research shows that the outsourcing of services is caused by the lack of skills, experience and information. It is recommended that further analysis and evaluation be done. The plant should invest more on training of employees and engage in projects which will help to reduce the operation cost.