Abstract
M.Com. (Business Management)
The mini dissertation focuses on effective change management to ensure employees’ engagement in improving service-provision requirements for communities in the City of Tshwane. Thus the adoption of the qualitative research design is pertinent to this study as it seeks to explain the effect between change management and employees’ engagement from those experiencing structural changes and governance reforms in the City of Tshwane (CoT) Municipality.
It was placed within an Epistemology assumption to get relevant knowledge regarding the real time events, the interpretivist paradigm was adopted for this research study to analyse the feelings, perceptions, ideas and experience of the participants. The data collection method adopted for this study is semi-structured interviews.
In this research, it is concluded that processes for change management and employee engagement levels needs to be improved, in order to achieve innovative service delivery in the City. The majority of participants agreed that significant change was taking place at the City of Tshwane Municipality to improve processes, structure and systems in place. The dominant kinds of change experienced were structures, systems, processes and leadership change. In a rapid changing environment it appears that change is constant where technology drives innovation and creativity. It is crucial to recognise the role of employee engagement and competitive advantage, which addresses the issue of lack of trust. The flow of information through interactions and decision making regarding the business needs, result in high productive employees which in turn improves delivery of services.
Based on the finding the research was able to draw recommendation and recommend future research areas.