Abstract
The primary aim of this study is to explore the extent to which the casual factors identified in the study contribute to high staff turnover within a non-profit organisation based in Johannesburg, South Africa. The secondary objectives of this study are to: (i) understand how the working conditions and the management impact on the level of satisfaction of the employees; (ii) establish the reason for absenteeism in the organisation; (iii) identify what contributes to employee satisfaction, with a link to staff turnover; and (iv) find out the significance of employee engagement and interaction in the work environment. Data was collected through semi-structured interviews and participant observations. To analyse the data, the study made use of content analysis. A non-probability sampling technique was used for the study through convenience sampling. Within the organisation, a sample of ten people per department were identified from each of five departments, namely The Finance Department, Bursary Management Programme Department, Marketing and Communication Department and the Development and Human Resource Department which sample size of fifty people in total. These fifty participants were chosen because they represent a natural spread of the organisation which consist one hundred fourteen people, as the organisation is small and consists of a limited number of staff. ..
M.Tech. (Operations Management)