Abstract
M.Com. (Business Management)
The sector of the economy in which service providers compete, has
undergone much change during tho last two decades. Successful service
providers followed specific tactics to ensure that the needs of clients
were satisfied. Customer satisfaction became more important as
competition increased. Although the internal audit department of ABSA
has never had to face competition, this situation is rapidly changing.
External audit firms are attempting to expand their businesses by
providing the internal and the external audit functions to a company.
ABSA's internal audit department is not only faced with the increase in
competition but is also under pressure to improve its level of service to
clients who no longer receive its service free of charge.