Abstract
M.Comm.
In today's society everyone is dependent on information for decision making, and a big part of the information is provided via telecommunication lines. Telecommunication is the unseen and unsung hero when it comes to information transfer. It is no wonder that telecommunication service providers are striving to give better and faster service almost daily. Furthermore because of the competitive nature of the telecommunications arena, service providers are striving to get the best performance from their telecommunications links. It has thus become more important to provide excellent service and guaranteed performance above anything else.
The purpose of this study is to determine what kind of information is needed by the management of a telecommunications service provider to make business or strategic decisions.
Questionnaires and interviews were used in this study to determine what kind of information is needed by the managers and the decision makers in the management of the telecommunication network. The basis of the study was provided through the examination of what a telecommunication network consists of, and the information that is needed to run such a network. An additional feature was that there is already a network monitoring system working practically. This system was used to measure the success of telecommunication network management and to determine what other factors should be catered for when a total telecommunication management network is evaluated.