Abstract
M.Phil.
The primary objective of the research was to review an information technology (IT) shop (which is a software development unit within an organisation). In this case, the CIS IT shop was situated within the STARSEVEN South African retail bank. Management of general IT project governance, capacity management and resource utilization was assessed. The research problem investigated was that there were often delays and deviations from project timelines, thus putting great pressure on the people in IT to manage these changes...