Abstract
M.Com.
The aim of this study was to design a demand-driven supply chain dashboard geared towards improving performance measurement in a medical technology company. In this case study, Becton Dickinson (BD) was used as an example of a medical technology company. Document analysis of BD supply chain documents was performed. Underpinning the qualitative content analysis construct was the SCOR® model supply chain performance attribute and a dashboard design framework. The combined strength of all the BD respondents’ documents reviewed in this study was used to map design elements for constructing a demand-driven supply chain dashboard