Abstract
The railway company based in South Africa has implemented the Lean Six Sigma as a strategy to improve efficiency and reduce non value-adding activities. The purpose of this study was to investigate the critical success factors in the implementation of Lean Six Sigma and the challenges experienced during the implementation. The case study was selected as an appropriate research strategy; it was supported by semistructured interviews and secondary data provided by the company. The thematic coding, frequencies and percentages were adopted for data analysis. The study followed a triangulation research strategy to ensure that the research objectives are met...
M.Phil. (Engineering Management)