Abstract
The study sought to identify the critical success factors (CSFs) for infrastructure projects managed Transnet’s capital delivery unit known as Transnet Capital Projects (TCP). Transnet is the largest freight transportation company in South Africa, wholly owned by the state. To achieve the objective of the study, a deductive research approach was adopted. A survey method was selected with the questionnaire technique preferred to gather data on projects completed in the previous four years. A simple random sampling technique was used to select a sample which comprised 30 respondents such as project managers, project sponsors, quality managers, planners and end users who were involved in the delivery of infrastructure projects. The results from the study showed that there are 20 CSFs which contributed immensely to the delivery of successful projects over the past four years. The top ranked CSFs for the TCP managed infrastructure incudes; the clarity of project goals, effective communications during project delivery, effective utilization of the product of the project, competency of the end users, and stakeholder engagement post-handover. TCP should consider the implementation of CSFs in projects currently being executed to improve the chances of success of the projects. The activities of the project stakeholders are post-handover should be clearly documented since they are not well articulated in the project management methodology followed by TCP called project lifecycle process (PLP). TCP should also improve relationships with the various training schools within Transnet such as the School of Rail, Schools of Engineering, and the School of Ports in order to maintain the CSFs which focuses on the competency of users.
M.Ing. (Engineering Management)