Abstract
This study aims to provide insight into the positioning and utilisation of collaborative workspaces
within corporate companies in South Africa. Through an understanding of current literature and the
application of the case study methodology, the research demonstrates how collaboration has become
an important concept in designing corporate workspaces. The inclusion and application of this concept
within workplace design is intended to introduce and foster new work styles that promote a
company’s effectiveness, productivity and ability to produce innovative work.
In this study the researcher aims to capture the reality of collaboration and interactions which exists
within corporate workspaces both locally and internationally through the use of qualitative research.
The investigation was done within an empirical interpretive paradigm where a variety of data, differing
viewpoints and methods of analysis were used involving various processes of observation. In this
study, the multiple case study method allows for an investigation into how collaborative workspaces
have been positioned and utilised within three corporate companies, namely Standard Bank, Ernst
and Young and Alexander Forbes.
The selected literature highlights the concept of work modes and how workspaces should
accommodate the variety of processes which take place within an organisation. Emphasis is placed on
the concept of collaboration and the need to include this type of knowledge sharing, to positively
impact employees and the organisation as a whole, through the promotion and nurturing of
innovation.
The findings of this study reveal that while corporate companies in South Africa have started to
introduce collaborative workspaces, there are a variety of elements which should be reviewed and
improved in order for organisations to fully capitalise from the benefits of collaboration. The role of
designers is highlighted and emphasis is placed on the need for processes such as post occupancy
studies in order to measure the success of the inclusion of these workspaces.
While organisations have become aware of the importance of collaboration, this study underlines the
need for design solutions which are tailored to specific organisations, and the work processes and
types of employees within a particular company. It is clear from the research that the process of
change management is essential in introducing collaborative work settings and this change has to
come as a desire of the organisation to suite and adapt to their corporate culture...
M.Tech. (Interior Design)